Terms & Conditions
DELIVERY
Please note that for your first order delivery will be made to the invoice address, even if an alternative delivery address is provided. This is to prevent credit card fraud.
UK Delivery is £4 per order unless otherwise stated. International order delivery fees will be calculated at the checkout.
DELIVERY TIMESCALES
In stock items will be dispatched within 4 working days assuming your card payment has been authorised. Some items such as Naturana products may have to be specially ordered so please allow up to 10 working days for these. We will contact you with estimated delivery times when ordering.
UK orders are sent 2nd class unless requested otherwise. Should your order not arrive (unless otherwise stated) within 7 days please contact us and we will track it for you.
If you require something urgently let us know and we will do our best to help you.
In the unlikely event that your order cannot be processed and delivery may not be made within the timescale we will contact you and inform you of the expected delivery date. You will have the option to cancel if this is not acceptable to you.
If you wish to collect in person, please find us at Ormskirk Market on Thursdays & Saturdays (Aughton Street - outside the old Iceland)
UNDELIVERED GOODS
If any of the goods should be returned to us due to you being unavailable to receive them, your order will not be dispatched again until further payment for postage has been obtained.
RETURNS POLICY
We want all of our customers to be delighted with their `Jo Dee` purchases and therefore if you have any problems with any items we will be pleased to offer you a refund or exchange.
Please note that for hygiene reasons we do not accept returns for any form of briefs, control wear, hosiery or swimwear.
We will also not be able to accept items which have been used, worn, washed or smelling of tobacco or pets.
To receive a refund please notify us within 14 days then return the item (s) to us (unworn/unused) in its original packing with product tags attached within 28 days of receipt. The full price of the item will be refunded less the delivery costs. Please fill in the returns section on your delivery note and include this in the package.
For Sale and Clearance items we can only offer a 7 day exchange rather than a refund.
To receive an exchange please return the item(s) to us unworn/unused in its original packaging with product tags attached within 14 days of receipt. The full price of the item will credited less the delivery costs. Please fill in the returns section on your delivery note and include this in the package. Where an exchange is required please contact us to let us know the alternative product that you require and we will check it is available and reserve it for you in the correct size and design.
Please note return postage costs are at your expense. Jo Dee cannot accept any liability for items lost or damaged during return postage so we recommend you send the items recorded delivery.
Some items may not be exactly as they are shown in the photographs. If this is the case then please notify us as soon as possible so we can rectify the situation.
This does not affect your statutory rights or your right to cancel your order under the distance selling regulations.
Return address;
Jo Dee
17 Hazel Close
Clayton Le Woods
Chorley PR6 7FL
joannedee@rocketmail.com
JoDee.co.uk, terms and conditions and usage of this website.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jo Dee’s relationship with you in relation to this website.
The term “Jo Dee” or “us” or “we” refers to the owner of the website whose registered office is 17 Hazel Close, Clayton Le Woods, Chorley, PR6 7FL. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Jo Dee’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
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